Customer service and support resume keywords
We counted the skills in 319 open customer service and support job postings from 111 employers, including Coinbase, Robinhood and Uber Freight. The ones employers ask for most are customer service (67% of postings), customer experience (47%) and troubleshooting (28%). 49% of the postings mention AI, though often in the company's description rather than as a skill the job needs.
Top skills and tools in customer service and support postings
| # | Keyword | Share of postings |
|---|---|---|
| 1 | customer service | 67% |
| 2 | customer experience | 47% |
| 3 | troubleshooting | 28% |
| 4 | process improvement | 22% |
| 5 | technical support | 20% |
| 6 | onboarding | 17% |
| 7 | automation | 17% |
| 8 | sales | 16% |
| 9 | CRM | 13% |
| 10 | Salesforce | 13% |
| 11 | product roadmap | 13% |
| 12 | call center | 11% |
| 13 | SaaS | 11% |
| 14 | compliance | 10% |
| 15 | customer success | 9% |
| 16 | generative AI | 9% |
| 17 | KPIs | 9% |
| 18 | payments | 8% |
| 19 | triage | 8% |
| 20 | APIs | 8% |
| 21 | manufacturing | 8% |
| 22 | marketing | 8% |
| 23 | QA | 7% |
| 24 | trading | 7% |
| 25 | Jira | 7% |
| 26 | logistics | 7% |
| 27 | analytics | 7% |
| 28 | Zendesk | 7% |
| 29 | retail | 7% |
| 30 | IT support | 6% |
Share of the 319 postings whose description names the skill (plurals and common spellings, such as “JS” and “JavaScript”, count as one).
Soft skills employers mention
communication · 33%ownership · 18%cross-functional · 12%leadership · 12%documentation · 10%empathy · 10%analytical skills · 8%problem solving · 8%critical thinking · 7%collaboration · 6%
Show these through results in your bullets (“led a team of six”) rather than listing them as adjectives.
Languages
bilingual · 5%French · 5%Spanish · 4%
How to use these keywords on your customer service and support resume
- Start with the posting, not this list. These are averages across 319 jobs; the one you're applying for has its own priorities. Use this page to spot common gaps, then match the specific posting.
- Name skills the way employers do. If you use “customer service”, “customer experience” and “troubleshooting”, write those exact words. Applicant tracking systems and recruiters search for them, and a close synonym can be missed.
- Put each skill in a bullet that shows a result. Naming process improvement inside a bullet about what you achieved with it, with a number where you can, is stronger than listing it alone in a skills section.
- Add only what's true. If you've worked with “process improvement”, “technical support” and “onboarding” but your resume doesn't say so, add it. If you haven't, leave it out: interviews expose padded resumes quickly.
More about customer service and support jobs
Resume keywords for other jobs
- Software engineer resume keywords
- Sales resume keywords
- Director and VP resume keywords
- Account executive resume keywords
- Operations resume keywords
- Retail resume keywords
- Marketing resume keywords
- Product manager resume keywords
- Solutions engineer and architect resume keywords
- Finance and accounting resume keywords
- Program and project manager resume keywords
- Machine learning and AI engineer resume keywords
- Legal and compliance resume keywords
- Manufacturing resume keywords
- DevOps and site reliability resume keywords
- Cybersecurity resume keywords
- Technician resume keywords
- Engineering manager resume keywords
- Partnerships resume keywords
- Supply chain and logistics resume keywords
- Account manager resume keywords
- Hardware and electrical engineer resume keywords
- Customer success manager resume keywords
- Recruiter resume keywords
How these numbers are calculated
Every figure comes from open customer service and support job postings on MANY Hired, imported from employers' own career pages. For each posting we pick out the skills, tools, certifications and qualifications its description names, then count how many postings ask for each one. A job counts as customer service and support by its title. Updated November 8, 2026.